Assistant Manager
Job Vacancy at The Birnam Hotel
About The Birnam Hotel
Recently restored and reopening in 2026, The Birnam Hotel is being shaped by a small local team with a clear, thoughtful vision for what it can be. Rooted in its place and community, the hotel has been carefully brought back to life with respect for its history and a belief in delivering soulful Scottish hospitality.
At The Birnam Hotel, we believe good work comes from people who care about what they do. In a setting defined by attention to detail and purpose, we value creativity, pride in craft, and a genuine commitment to quality, whether front of house, behind the scenes, or somewhere in between.
We are a close-knit team that believes great hospitality grows from trust, support, and shared standards. If you are looking for a workplace that encourages individuality, offers room to grow, and values people as much as the experience they create, you will feel at home here.
Overview of the Role
The Assistant Manager is a vital bridge between the General manager and the wider team supporting the daily operations of The Birnam Hotel and set the tone for warm, generous hospitality. Working closely with the General Manger, this role is central to how the hotel functions day to day, overseeing operations, supporting teams and making certain that guests experience The Birnam Hotel at its very best.
They uphold high operational standards and help deliver guests experiences that reflect the hotel’s ethos, charming, attentive, and unmistakably Birnam. By guiding and supporting the team with calm authority and clear communication they will help create an environment where staff feel valued, trusted and proud of their work making certain that The Birnam Hotel operates smoothly, confidently, and with care at every moment.
Key Responsibilities
Support GM in daily operations across Front Office, Housekeeping, F&B, Maintenance, and Events.
Lead teams in GM’s absence to maintain service continuity.
Implement SOPs and operational best practices.
Monitor guest satisfaction and respond to feedback promptly.
Support staff in delivering personalised, thoughtful service.
Coordinate with departments to ensure seamless guest experiences.
Assist in recruitment, training, and mentoring staff.
Support performance reviews and engagement initiatives.
Promote positive team culture, staff wellbeing, and retention.
Assist with budgeting, staffing, and cost-control measures.
Monitor department KPIs and operational efficiency.
Support F&B and Front Office in resource management.
About You
Skills & Competencies
Lead by example motivating, delegating, scheduling and training staff to ensure smooth front of house and back of house operations.
Strong decision making skills, crisis management and communication skills.
Creating memorable experiences through excellent service and quick problem resolution.
Strong knowledge of hotel operations, industry regulations and best practices.
Able to effectively plan, prioritise and organise daily tasks to ensure smooth hotel operations.
Balance multiple responsibilities, meet deadlines with a calm intention and gentle foresight, the assistant manager should create a sense of ease- for the General Manager, guests and staff ensuring everything arrives when it should.
Qualifications & Experience
Minimum 3–5 years in hotel management or supervisory roles in a boutique/luxury hotel setting.
Hands on experience in day to day operations, including guest services, team supervision and departmental coordination.
Proven track record of maintaining high operational standards and consistent service delivery.
Familiarity with standard hospitality software.
What We Offer
A supportive, positive working environment with real opportunities to develop both personally and professionally.
The chance to be part of a newly restored hotel opening, shaped by a small, committed local team.
Staff rates at The Birnam Hotel and our sister venue, The Taybank.
Complimentary staff meal provided each shift, prepared by the kitchen team.
A focus on wellbeing, with access to employee support services.
Recognition for commitment and contribution, with opportunities to grow as the hotel develops.
Participation in a team that values collaboration, respect, and enjoyment of the work itself.
HOW TO APPLY
If you are interested in one of our roles, please kindly fill out the application below, including your CV and a short cover letter.