TERMS & CONDITIONS


Definitions

In this Agreement, the following terms shall have the following meanings:

  • “The Birnam Hotel” refers to Arach Limited, trading as The Birnam Hotel, Perth Road, Birnam, Dunkeld, PH8 0BQ


Feedback & Complaints

We welcome feedback! If you have any questions or concerns, please speak to a member of staff or email hello@thebirnamhotel.com.

Data Protection & Privacy

We keep your personal data secure. Like most websites, we use cookies and server logs to improve user experience. Please refer to our Privacy Policy for details.

By making a reservation, you consent to our processing of your data in accordance with the Privacy Policy.

Legal & Liability

  • This contract is governed by English law, though Scottish residents may bring proceedings in Scotland.

  • If any part of these terms and conditions is deemed invalid or unenforceable, it will not affect the validity of the remaining terms.

  • We are not liable for unforeseeable losses.

  • Our maximum liability for any claim is limited to the cost of your reservation, unless the Hotel Proprietor’s Act 1956 applies.

BOOKING TERMS & CONDITIONS

Reservations & Payment

All reservations are subject to availability and are confirmed once you receive a booking confirmation from The Birnam Hotel.

A valid payment card is required to secure your reservation. Any outstanding balance will be charged in accordance with the rate and payment terms shown at the time of booking.

Prices are shown in GBP and include VAT at the prevailing rate unless otherwise stated.


Cancellation Policy

We understand that plans can change.

Bookings cancelled 28 days or more before the scheduled arrival date are eligible for a full refund of any accommodation payments made.

Bookings cancelled within 28 days of the scheduled arrival date are non-refundable, and no refund will be issued.

We strongly recommend taking out appropriate travel insurance to cover unexpected circumstances that may prevent you from travelling.

Where different cancellation or payment conditions apply to a particular package, event, group booking or promotional rate, these will be clearly stated at the time of booking and will take precedence over the standard cancellation policy above.


Changing Your Booking

If you would like to change the dates of your stay, please contact us as soon as possible. Changes are subject to availability and any difference in the accommodation rate for the new dates.

Requests to move a booking made within 28 days of arrival are at the discretion of The Birnam Hotel and cannot be guaranteed.


Check-in & Check-out

Check-in is available from 3pm on the day of arrival.

Check-out is by 11am on the day of departure.

Early check-in or late check-out may be available by prior arrangement and is subject to availability and additional charge.


Children & Additional Guests

The maximum number of guests permitted in each room is stated at the time of booking. Where rooms can accommodate additional adults or children, any applicable supplements will be confirmed when booking.

Children must be supervised by a responsible adult while on the hotel premises.


Dogs

Well-behaved dogs are welcome to join you on your stay for an additional £30 per dog. Dogs must be kept under reasonable control while on the hotel premises, and on a lead in any public areas.

Dogs must be kept off hotel furniture including seating and beds and guests are responsible for any damage or additional cleaning required as a result of their dog.


Damage & Additional Charges

Guests are responsible for any loss or damage caused to the hotel, bedrooms, furnishings or other property during their stay.

The Birnam Hotel reserves the right to charge the payment card associated with the booking for reasonable costs arising from damage, missing items or additional cleaning requirements.


No-shows & Early Departures

If you do not arrive for your reservation and have not cancelled in accordance with our cancellation policy, the booking will be treated as a no-show and no refund will be issued.

No refunds will be provided for unused nights where a guest chooses to shorten their stay after arrival.


Hotel Cancellations

In the unlikely event that The Birnam Hotel needs to cancel your reservation, we will contact you as soon as possible and refund any accommodation payments made directly to us for the affected booking.

We will not be responsible for consequential costs or losses arising from circumstances outside our reasonable control.


Guest Conduct

We want The Birnam to be a relaxed and welcoming place for everyone. We reserve the right to ask guests to leave where behaviour is abusive, threatening, unsafe or causes disturbance to other guests, our team or our neighbours.


Smoking

The Birnam Hotel is a non-smoking property. Smoking and vaping are not permitted inside bedrooms or internal public areas.


Personal Belongings

Guests are responsible for their personal belongings during their stay. The hotel cannot accept responsibility for loss, theft or damage except where required by law.


Third-party Bookings

Reservations made through a third-party booking platform or travel agent may be subject to that provider's own payment, amendment and cancellation terms. Please refer to the terms provided when making your reservation.


Parking

Limited on-site parking is available for guests staying in our hotel rooms. Additional on street parking is available throughout the village, Tay Terrace and North End public car parks.


Accessibility

If you require special assistance, please contact us before booking. We have limited number of accessible guest rooms. We have an elevator which services all floors.

Gift Vouchers

Gift vouchers can be used towards a stay or food & drink at The Birnam Hotel. Vouchers are valid for 12 months from the hotel opening date.
To redeem a voucher, please contact us at hello@thebirnamhotel.com when the hotel opens. Bookings must be made in advance and include the voucher number.

  • Vouchers are non-refundable, non-transferable, and not redeemable for cash.

  • Lost or stolen vouchers cannot be replaced.

  • A voucher card must be presented upon arrival—photocopies and digital copies will not be accepted.

  • Cancellations for room bookings made less than 28 days before a booking, and less than 24 hours before a restaurant booking will result in the voucher being void.

We reserve the right to amend the terms and conditions of vouchers at our discretion.