Front Office Manager & Reception Lead
Job Vacancy at The Birnam Hotel
About The Birnam Hotel
Recently restored and reopening in 2026, The Birnam Hotel is being shaped by a small local team with a clear, thoughtful vision for what it can be. Rooted in its place and community, the hotel has been carefully brought back to life with respect for its history and a belief in delivering soulful Scottish hospitality.
At The Birnam Hotel, we believe good work comes from people who care about what they do. In a setting defined by attention to detail and purpose, we value creativity, pride in craft, and a genuine commitment to quality, whether front of house, behind the scenes, or somewhere in between.
We are a close-knit team that believes great hospitality grows from trust, support, and shared standards. If you are looking for a workplace that encourages individuality, offers room to grow, and values people as much as the experience they create, you will feel at home here.
Overview of the Role
The Front Office Manager/Reception lead is the first point of contact for guests at The Birnam Hotel, setting the standard for welcoming, professional and warm hospitality. They lead the reception team with clarity and care, ensuring every interaction from check in to check out is seamless, personalised and reflective of the storied stay of The Birnam hotel.
They oversee the smooth running of front desk operations including reservations, billing and coordinating with other departments delivering guests an effortless and exceptional service. With an eye for detail and a calm solutions focused approach, they will guide the team to deliver service that is thoughtful and accommodating leaving a lasting impression on every guest.
Key Responsibilities
Supervise front desk operations and staff performance.
Oversee check-in/check-out and reservations.
Maintain accurate records, billing, and reporting.
Ensure seamless, personalised interactions for all guests.
Respond promptly to guest queries and feedback.
Coordinate with other departments to deliver smooth experiences.
Train, mentor, and schedule reception staff.
Support performance reviews and engagement initiatives.
Foster teamwork, professionalism, and service consistency.
About You
Skills & Competencies
Friendly, approachable and professional creating a welcoming first impression for every guest.
Strong leadership skills, guiding motivating and supporting the reception team to deliver exceptional service.
Organised and structured, able to manage daily operations and communications.
Remains composed under pressure, maintains focus and clarity during busty or challenging situations.
Qualifications & Experience
Proven experience in a front office supervisory or management roles in a luxury or boutique hotel environment.
3-5 years experience leading a team, managing daily operations and mainintaing standards.
Skills and competent using reservation systems.
What We Offer
A supportive, positive working environment with real opportunities to develop both personally and professionally.
The chance to be part of a newly restored hotel opening, shaped by a small, committed local team.
Staff rates at The Birnam Hotel and our sister venue, The Taybank.
Complimentary staff meal provided each shift, prepared by the kitchen team.
A focus on wellbeing, with access to employee support services.
Recognition for commitment and contribution, with opportunities to grow as the hotel develops.
Participation in a team that values collaboration, respect, and enjoyment of the work itself.
HOW TO APPLY
If you are interested in one of our roles, please kindly fill out the application below, including your CV and a short cover letter.